Shipping

Shipping Rates

Standard shipping (Priority Mail, U.S.)

0-5 lbs: $6
5-20 lbs: $14

We offer free shipping on U.S. orders of $35 or more.

International shipping: 

Canada (First Class, 0-2 lbs): $12
Rest of world (0-3 lbs): $15

Processing time

The time we need to prepare a print order is typically 2-3 business days. The time needed for custom work will vary depending on the project.

Estimated shipping times

North America: 2 - 5 business days

We'll do our best to meet these shipping estimates, but can't guarantee them.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

     

    Returns and Exchanges

    Customer satisfaction is a top priority. Please contact me if you have any problems with your order. 

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    Returns

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    To complete your return, we require a receipt or proof of purchase.

    There are certain situations where only partial refunds are granted (if applicable).

    Any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error, is not eligible for return. 

    Send an email to phil@capehorn-illustration.com to begin a return. Once we approve your return, items must be shipped back within 14 days to:

    Cape Horn Illustration
    1800 W. Cornelia Ave.
    Suite 202b
    Chicago, IL 60657

     

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

     

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at phil@capehorn-illustration.com.

     

    Exchanges (if applicable)

    We only replace items if they are defective or damaged in transit. 

    To be eligible for a return of exchange, your item must be unused, in the same condition that you received it, and in the original packaging.

    To complete your exchange, we require a receipt or proof of purchase.

    To make an exchange for the same item, send an email with photos and an explanation of the damage to phil@capehorn-illustration.com. Once your exchange is approved, send your item to: 

    Cape Horn Illustration
    1800 W. Cornelia Ave.
    Suite 202b
    Chicago, IL 60657

     

    Shipping for returns and exchanges 

    To return or exchange your product, mail your product to:

    Cape Horn Illustration
    1800 W. Cornelia Ave.
    Suite 202b
    Chicago, IL 60657

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it takes for your exchanged product to reach you may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

     

    The following items can't be returned or exchanged:

    Because of the nature of these items, unless they arrive damaged or defective, I can't offer returns or exchanges for custom or personalized orders, and sale items.

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